REOPENING INFORMATION:

PREBOOKINGS ONLY: PLEASE CALL THE CENTRE ON 07825348088 TO BOOK YOUR PLAY SESSION

REOPENING: SATURDAY 22ND AUGUST AT 10AM

(1) Covid-19 Signs and Symptoms and temperature checks

On arrival everyone entering the centre, staff or customers will have their temperatures taken. If you have a temperature of 37.8 degrees or above or have any other signs or symptoms of Covid-19 you will be refused entry and your whole party will be asked to leave and rebook for another day, leaving a minimum of 14 days.

The main symptoms of coronavirus are:

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

(2) Play Sessions: Pre-Booking is essential

Play Sessions will need to be pre-booked in advance and payment will be taken over the phone via Credit or Debit card at the time of booking. You can book your session by calling the centre on 07825348088. Play sessions will now be in 2 hour slots which will allow time for entry, 90 minute play time including time to eat and drink and allowing time to prepare to go home, such as putting on shoes & coats, going to the toilet and leaving.

Only two families or groups are allowed in the Cookie’s Area at one time, one per section. Please inform reception if you have any children 3 and under at the time of booking.

Time slots will be: 10am, 12noon, 2pm and 4pm

(3) Track and Trace:

Registration is now compulsory for all families and groups attending. We will use your details to help maintain our Track and Trace system, where we will keep a list of all families and groups who have attended for a minimum for 21 days. If a customer or team member is tested positive for COVID-19 on a day which you visited, your details will be passed on to the NHS service for them to contact you to enable you to self-isolate for the allocated time.

(4) Rules:

We understand that customers used to bend our rules previously and sneak in their own food or drink and not wear socks.

Due to the current situation, we now have a ZERO Tolerance Policy to our rules and behaviour.

No food or drink from outside is allowed in the centre and will be removed if any is seen, with no warning given. Only food and drink purchased in the centre can be consumed.

You will need to ensure that you are wearing socks at all times, if you do not have socks, you can buy some from reception and you will be asked to leave if you continue to refuse to wear socks.

If any children or adults use violent, aggressive or abusive language or behaviour towards another child, adult or staff member, or if any of the new COVID-19 updates are ignored you will be asked to leave the centre immediately.

(5) Hand Washing and Hand Sanitation:

We will be encouraging everyone to wash their hands for a minimum of 20 seconds on arrival, after using the toilet, before & after eating and before going home. Signs will be placed inside the toilets showing a step by step guide on how to wash your hands effectively.

Hand sanitisers will be placed around the centre at high contact points such as reception, counter, near the dining area and at the entrance of the play equipment. To enter the play equipment, everyone must use hand sanitiser, this includes adults, children, and staff.

(6) If you wish to discuss a query, booking or complaint:

If you need to discuss a query, booking or make a complaint, our team are always happy to help. We first encourage communication in the centre to a few minutes, ensuring two metre distance is maintained at all times, and encourage longer communication to be made either over the phone or via email. If a longer meeting needs to take place, a 15 minute meeting can be arranged at an agreed time.

(7) Personal Protective Equipment (PPE)

Staff will wear PPE during close contact with customers and other staff. Staff will have disposable gloves and aprons and their own individual protective shields which they will wear for cleaning in the centre if close to the customers or inside the apparatus if children are still playing.

(8) Social Distancing & Group size:

Play sessions will be running at a reduced capacity of 40% which will include adult and children attending.

Each group attending need to respect government guidelines of maximum 2 households meeting up and social distancing rules of keeping 2 meters apart from other families and staff members. Adults will be restricted to one adult per group and will be actively encouraged to help children to socially distance in the play area. Please follow the one way system around the centre and play equipment for your own safety and the safety of others.

(9) Centre Cleaning:

We will be encouraging all customers to clean their immediate area during their play session and extra bins will be provided to help our team to keep to the two metre distance as much as possible. Our team will give your area a deeper clean and a sweep the carpets, before the next play session starts. If you do need assistance during your play session, our team are happy to help – please ask.

High contact areas will be cleaned throughout the session such as the toilets, tables, counter surfaces and door handles. The play equipment will be cleaned with antibacterial wipes before the next play session and will have a deeper clean at the end of each day and before the first play session of the next day.

Increased cleaning procedures will be in place. Some areas of the centre may need to close briefly during your visit.

Toy machines and Rides will be in operation, please respect social distancing and ask a member of our team to clean before use. These will be cleaned before and after use.

(10) Face-Coverings

Adult customers and children aged 11 and over will be required to wear a face covering before entering and keep it on until they leave, except when eating or drinking at your table, or when entering/whilst in the play frame.

Children under the age of 11 and those who have health, age, equality or disability reasons may be exempt from wearing face coverings. – Please let the reception know if you are exempt at the time of booking.